What others have to say about us:
"I moved back to my hometown area here in Middle Tennessee eight years ago. My family purchased our home which was eleven years old at the time and was in need of some required maintenance. We received a home maintenance policy at the time of our purchase and that policy had us contact Heritage for our service needs. Our system required a new coil for our upstairs unit. The Heritage team responded to our call immediately, completed the repair efficiently and promptly as well as respected our new purchase by protecting our floors and walls by not leaving footprints/dirt on the carpets or handprints on the walls. As a result of that experience I called on Heritage numerous times over the years for various service calls and each time I experienced the same level of professional service and care. Since that initial purchase of our home and our first Heritage experience, our HVAC systems had become due for replacements and upgrades from the standard builder grade products that were originally installed when our home was built. Heritage offered the premier brand products that were competitively priced along with their quality installation and professional service teams. We even made system design changes to our home's original design that improved the HVAC's performance and lowered our monthly operating costs. I am extremely pleased with the whole Heritage experience that includes products, pricing, timely service and professionalism of their entire staff. I have not included in this review our horrible experiences with two other HVAC providers as I tried to ensure we were receiving the best value for our money. I am convinced that Jeff and the whole Heritage team are committed members of our community and are providing quality service to their neighbors and friends at a price that is competitive and fair."
"We have been happy with Heritage Heating and Cooling - their quality products and level of professionalism have impressed us. We had to unexpectedly purchase a new central heat and air unit in 2012. We found out about them and purchased a Trane unit. The unit runs great and has lowered our electric bill. It's been a year since our purchase and they proactively contacted us to visit our home to perform an annual "free" checkup of our unit! Great service after sale. I would recommend them to anyone in the market for a new system."
"Heritage's employees are definitely the best of the best! I couldn't have been more impressed by the gentlemen I met during consultation and install. They answered all my questions and provided honest feedback. It is obvious this company is run with integrity and it shows throughout each employee. I'll definitely use Heritage again and I strongly recommend them to anyone."
"If you have heating or cooling issues that need trustworthy assessment, attention, and/or repair, I can highly recommend Jeff & Heritage Heating & Cooling. Jeff made the extra effort to keep trying to contact me when my voice mail was having problems, and when he arrived on time as scheduled, he was polite, totally professional, and happy to explain and show me the problem with our a/c starter. He didn't try to sell me anything above the needed repair, and gave me full confidence in his expertise and commitment to repeat business as the mainstay of his company's success. You'll be happy you chose Jeff's company for your heating & a/c service, that's the truth from a satisfied customer who just met him today."
"Jeff and his team are top notch. They diagnosed my problem quickly and fixed it without issue. I will hire them again for any future issues."
"AWESOME!! We called on a Saturday afternoon hoping to have our AC fixed ASAP! Within 30 mins, Jeff was at our house and had the issue fixed! I HIGHLY recommend that if you have any type of AC/Heating issue, call Heritage Heating and Cooling!!"
"I first contacted Heritage when our 2nd floor A/C unit crashed during the heat of summer in 2011. Jeff Parks visited me immediately and wrote me a very competitive quote for a replacement. He worked me into his schedule the next day and his crew replaced the unit staying past 7pm to make sure we had air conditioning that night. So, when our 1st floor unit was nearing end-of-life this year, I called Jeff again. He and his crew have earned my business by being competitively priced, honest courteous and prompt. Special thanks go out to Josh and Joe for all their hard work! Trust me, you won't find a better crew anywhere."
"I am very thankful to Heritage. I called them after someone else bungled a Nest thermostat install. I was freezing in my house, and embarrassed about the whole thing. Heritage had someone out to my house within a couple of hours. He found that it had been wired incorrectly. He fixed that, then hung around for a bit to make sure it was working good. Later that night the owner called to check on me. Very nice. I would recommend them in heartbeat, and I will definitely call them in the future."
- Nan P.
"Awesome service!!! Called them after patiently waiting for 2 of the hottest weeks of 2012 for another HVAC company to get back to me (was prepared to pay cash and not shop the price). Heritage called same day I inquired online and sent someone out to estimate. Installed a new system the next business day (heard from the other company the next week)! My new favorite for Heating and Air-conditioning!"
"Jeff and his team are fantastic! We had a quote from another company that we thought we trusted and then found Jeff. Not only was his quote about 2k less than our other quote, but we preferred giving our cash to a small, locally owned business - an honest guy like us. So, we went with Jeff. He wasn't interested in selling us anything other than what we needed and got the job done quickly, as well. I'd highly recommend them for your next HVAC need!"
"Jeff Parks and his team demonstrate the highest level of quality customer service and experience that I have seen in Middle Tennessee. Not only are they efficient, they have quick response time and turnaround. Jeff made a special trip to inspect a unit at my residence that started smoking and stopped working. His assessment of the machine was spot on and he was able to replace it very quickly. I will recommend Heritage over every other company in the area to do the best work!"
"Jeff fit me in on a Saturday when it was 100° outside and got my air conditioner working again quickly. Great service and I was so thankful to find someone who would come on a weekend and fit me in their schedule on a very hot and busy day!"
"After consulting several fine companies, Heritage was best suited to meet my needs on equipment, price, and service. Jeff very patiently explained my options and found the most cost effective unit combination while maximizing rebates and tax deductions. The installation crew was very courteous and professional. They are definitely looking for repeat business and not just a one time installation. Give them a call and see what they can do for you."
"Heritage replaced our H/Vac unit efficiently and graciously this summer. This winter we noticed a funky smell, not moldy, sort of musty, and not all the time. I called the company and they promptly came out on a very rainy day and checked the crawl space for gaps in the duct work. After a few adjustments...no more smell. The technician also made me aware of a drainage problem under the house. When I asked the muddy soaked technician what I owed him, he said, "Nothing" and also said if there was some problem that they had caused when installing the unit, they would fix it. Like these guys!"
"After moving into a new house our a/c unit broke down, mid summer. They were prompt and efficient in not only fixing the unit, but also modifying code errors from the previous HVAC contractor. Then (after purchasing a home warranty) I had questions when my furnace broke down. I told Heritage what the warranty contractor had said and they gave me excellent advice...not only that, Heritage hauled off my old unit for free, saving me $125 from the other contractor. Free advice, prompt service,.. what more could you ask from a service company."
"We are very satisfied with Heritage!
Our heat pump was damaged by hail from the March 2012 hail storm. The insurance company did not want to pay for a replacement unit. Heritage provided documentation and met with the insurance adjuster to show him the level of damage and persuaded our insurance company to cover the cost of a replacement unit. Every other contractor that looked at our unit said they would just brush out the fins (even though there was obvious damage to the internal coils) as I'm sure they did not want to spend time arguing with our insurance company. We felt that Heritage went above and beyond for a consumer they had no previous relationship with which gained our trust and a guaranteed sale.
Even though we knew we were going to hire Heritage, we received estimates from several other Heating & Cooling companies (as is our standard practice with all home repairs). Heritage offered the best price for the best quality brand we could afford. We received estimates from 3 other local companies that were more expensive than Heritage for much lower quality brand units.
The unit was installed with 3 days of hiring Heritage for the job. The complete installation was done within 5 hours. The installers were friendly, informative, and completely cleaned up the area before they left. The owner contacted me later that evening to check in and make sure the installation was done to our satisfaction - it was!
I will definitely recommend Heritage to friends and family. Overall, a great experience!"
- Marinda H.
"I highly recommend Heritage for any air or heat problems. Jeff is an honest, hardworking guy who will make sure the job is done right. I wish he had an office down here as I have moved to Florida and could use him. If you live in the Franklin area, give them a call. They are absolutely the best!"
- Joel D.