What Others Are Saying
This company is a 5 Star operation. From the owners to the technicians!! Heritage has been my go to since I moved to the area four years ago. Their response time, and professionalism are outstanding. They always explain in detail what they are doing or need to do.
They just replaced my upstairs heat and air unit last week. The technicians arrived exactly when they said they would and there were about eight guys working on the replacement. They immediately got to work and they had it all installed much faster than I ever imagined. They were all so polite and when they finished and left you couldn’t even tell they had been there!!!
Five stars all the way! Woke up with AC problem, called them early that morning, quick response and early afternoon appointment made. Problem was quickly diagnosed and even more quickly repaired and we were cool by the mid afternoon. Jeff was courteous and responsive for us and our technician Josh was fantastic. We will use these folks again and everyone else should too!
We contacted Heritage Air to have our air ducts cleaned. We called and that same day they were able to come and do the work. The two employees that came were great! Very friendly and considerate (we have a newborn and toddler) they did everything they could to keep the noise down and let us know when they were turning on their vacuum. The price was very reasonable and we can tell a difference in air quality.
Had a great experience with service techs Steven and Justin. They came out on short notice to help with some repairs. They did a great job. I had another company out to quote previously, but that company didn’t get back to me after I tried to schedule service. Everyone I interacted with at Heritage provided great customer service and they did great work. I’d work with them again in the future.
Woke up very cold last Saturday morning--it was 26 degrees outside and our old furnace had quit working. Within several hours of our call, Jeff was at our house, and managed to get it started up again. There was no hard sell AT ALL but knowing the age of the furnace, we decided to get it replaced. First thing Monday morning Matt and Billy (very nice and knowledgable guys) arrived and by lunchtime our new furnace was up and running. We feel the price of the furnace and labor was very reasonable. Highly recommend Heritage Heating and Cooling!
Outstanding service, best expertise and guidance, and, fair prices. What more can be said? I selfishly hope no one reads this so they don't get too popular!! just kidding.
We had issues with our AC unit since moving into our home. We had the unit replaced, been told numerous times we needed freon, and many other things that never seemed to help. We had 10 companies come out and none fixed our issue. Heritage came recommended on Nextdoor and reluctantly we gave them a try. Their tech came out and told us we needed new insulation and that there was absolutely nothing wrong with our unit. Instead of making up something (freon) and taking our money, they were honest. If we have any more issues in the future we will use them. They gained us as loyal customers because they were the first honest people we had come out.
Our downstairs heater went out on one the coldest days of the season so far. But, like all things, I tried to fix any obvious failures. Once that did not work out I performed a search for a good HVAC company on a few of our neighborhood sites. Heritage was a repeat suggestion as a reputable supplier. Upon meeting Jeff, he was honest, and gave me his expert advice. After quick consideration I decided to follow his advise. His Technicians were Professional and also tolerant of the many annoying questions I asked. Their installation was quick, his price was fair, and their follow up was appreciated. I really have nothing bad to say as this was a positive experience. Oh, last comment, I have been here 30 years and have had all bad experiences except once prior to this installation which was clean and highlighted with extra attention to the little things, in this case digging out for the drain, applying drainage material, and even putting up a nice metal guard to protect that drain.
Jeff Parks and Heritage Heating & Cooling are amazing! When I first went to turn on my unit the 1st of the cold days I learned it had died. I started doing my research and Jeff was so helpful and knowledgeable. I could really tell he didn’t just want to sell me a unit, he wanted to help me get what I needed. He always responded very quickly (which I have found is rare!) and was always completely honest with me. He was flexible on scheduling and was willing to work with me on the financial hit my wallet was about to take. His quote was very reasonable and after researching I found the equipment was top notch for the price. I ultimately did go with a company that was more local to me, and I hope I made the right choice, because I felt like I could trust Jeff completely. I honestly could not say enough good things about my experience with him. I would 1000% recommend Jeff and Heritage Heating & Cooling!
Woke up with NO heat on a very cold January morning....and it was a holiday! Nevertheless, I called Heritage Heating and Cooling and they had a serviceman at my house within two hours! Unfortunately it was not a quick fix because the furnace motor was burned out. However, parts were ordered and repairs underway and by the next morning it was operating perfectly!!! You can’t ask for better than that!
With temps in the 20’s, our heating unit would not shut off when it reached the set temperature. Josh came out and quickly diagnosed a wiring problem. He was very knowledgeable and thoroughly explained everything. He had us fixed in no time at a very reasonable rate without trying to upsell. We highly recommend this nice young man and Heritage Heating & Cooling.
Jeff was very professional and when I told him how old the HVAC in my recently purchased home was, he came out on a Saturday to give me a free estimate. In 2 days the work was done professionally and at a reasonable price. In fact, they came out again 2 days later as they had forgotten one small part of the job. They are very punctual and it was a pleasure working with them.
Always a quick response and able to work in on the same day. Have done a great job at good prices for us.
Thank you Jeff for a job well done. We are thoroughly pleased with the furnace you suggested for our needs. The crew was neat, friendly and professional.
After calling 5 different HVAC companies, I decided to go with Heritage Heating and Cooling for many reasons. #1) Unbeatable value for the right price!!! #2) Excellent service from Jeff and team #3) Quick and timely response #4) Easy to do business.
We had an annual HVAC inspection and found that out system was going down. We contacted Jeff (owner) and he immediately made an appt to meet with us. He gave us a quote, we shopped around and this was the best offer. His staff installed and showed me all the things I had questions about and even answers that I didn't have questions. It was excellent. Thanks Heritage!
I've had nothing but great experiences with Jeff, Dixie and Josh at Heritage in both servicing my home units and replacing one at a rental property. Their prices were extremely fair and I highly recommend them. I also know this company gives back to the community. Good people.
I highly recommend Jeff and Heritage Heating & Cooling! They’ve helped us out several times over the years. Jeff and his team are very honest and knowledgeable! Thank you once again, Jeff!!!
Jeff has always been very responsive to us on our repair needs. Multiple times we have had issues during the summer with our AC unit and he has gotten someone out to look at it and get it working the very next day. Once he even came out himself to do the repair. He talked through what he was seeing and the issues that could be causing it. I really appreciate his service and we are thankful for the help he has provided us. I would recommend this company to anyone.
High quality service and professionalism. Been using Jeff and his staff for over 10 years and they are simply the best. Honest, dependable and always there when you need them. You can't ask for anything better!
Heritage Heating & Cooling showed up on short notice and worked with us on our availability to repair our AC unit. The technician was very knowledgeable and was able to detect a flaw in the AC unit itself to help avoid future issues. They were priced fairly, had a good attitude and gave me the impression that they are the class of AC repairs in this area.
Billy and Matthew were friendly, courteous and professional in installing our bonus room system. They answered our questions and completed their in a timely manner. Would highly recommend Heritage.
Phenomenal service. Very pleased. Did everything they said they would do.
I recently used Heritage to install both a new AC unit and furnace. From the first call to the installation, everything was far better than I even expected after reading the previous reviews. Jeff came out the next day, and first checked to see if repairs would be the most cost-effective way to go. After realizing it would be better to replace the units, Jeff gave me 3 pricing options. When Steven and Justin came out, they were more than courteous and clearly top-flight pros in their field. Since it's been installed, the upstairs bedroom (converted from an old attic space) has had markedly better quality of air, something I wasn't even expecting. 5 stars for Jeff, Steven, Justin and Heritage! Highly recommended.
Amazing service with great prices. Jeff and his crew were very professional and timely with my unit replacement. I highly recommend Heritage for any of your HVAC needs!
If I could give more than 5 stars, I would. Josh, with Heritage Heating and Cooling came out to investigate a lack of cooling issue with our upstairs unit. Because he took the time to explore the unit (installed by a different company) and look in the uncommon areas, he was able to see that the previous company installed the unit with a missing panel, allowing attic space air to enter the system.
These guys (and girls?) are high quality, reliable, reputable, honest and fair. They are well worth what they charge, and it's quite reasonable at that.
Heritage is owned and operated by Jeff who exemplifies honesty and integrity. Our young technician who has serviced our home more than once is knowledgeable and professional. Jeff is always fair with pricing. I won’t consider any other Company in Franklin.
My AC unit was not keeping up with the rising temps and it was Sunday morning. I found the company online and communicated with Jeffrey Parks (owner) who responded within 30 minutes. He promptly scheduled a visit for his first opening. I ended up not using this company because I was able to get in touch with the company that actually installed my unit. However, I found Jeffrey's responsiveness impressive given that it was a weekend, and I appreciated knowing that he would have been able to come out on short notice. I would consider using them if I have trouble in the future.
I have been a satisfied customer of Heritage Heating & Cooling for over 16 years. Jeff and his team are very accommodating and professional, and their response time is super quick. I came home yesterday at 5:30 PM to discover that I had no AC in the house and called Jeff. He immediately responded with a text message (even though it was "after hours"), and Jeff was at my house before noon today. Can't beat their service, and their prices are great, too! Jeff values his customers and treats them well!
Jeff and his team installed a new system in our house. We had several companies come out to quote what we needed but felt we got total transparency with Heritage that I feel we didn't get with the others. The decision to go with Heritage was based on their people alone and not the brand of products. When they came to install the system, the team was incredibly professional and caring. I would recommend Jeff and his team to any of my friends.
Heritage did a great job getting my AC unit back up and running even in the midst of a ton of work and service calls they had due to the heat we were experiencing. I really appreciated Jeff getting one of his techs (Chase) over to me the next afternoon after talking with him by text the evening before. He said he'd try to get me in since we didn't have any air and the temps were in the high 80's to 90's at the time. Chase did everything he could but had to order a part but still came back and even worked through a storm that blew in. Jeff actually showed up as well to help. None of the other Heating/cooling places would come out and were scheduling for a week or two out because they were swamped as well. Chase even had to make a run to the store to get a tool to complete the job. I would HIGHLY recommend giving them a call if you need heating and cooling work. I will be using them again if and when I need service in the Franklin area! Thanks guys! We're cool once again!
Josh came out today and fixed our unit. Grateful that he explained we can replace different elements at different times if we want to (e.g. replace just coils, where we have a slow leak, without having to replace entire unit). We will be using Heritage from now on.
Jeff, the owner, came out on a Saturday for a service call on my AC unit. Within a few minutes, he was able to identify that the issue was a start up capacitor and he was able to replace it with a part he had on hand. I will definitely use this company again in the future.
Excellent experience with complete removal of old system and installation of Trane HVAC. Josh, came right on time for the estimate, which was considerably cheaper than the competition for the same unit. We scheduled a date, and he brought two other men who were super polite and neat-once again right on time. Got the job done as promised, and the new unit works great! Never met Jeff, the owner, but he is very responsive to text messages. He runs a great business. We will use them again.
Jeff and his team over delivered! Our AC went out last Thursday and they had us fixed up within 24 hours. The tech, Alex, was very professional and friendly. I highly recommend Heritage Heating and AC to anybody in need of a HVAC company. Thanks again for squeezing us in!
They gave us awesome customer service and stayed positive working in our attic with temps that hit 139. I would recommend them to anyone. Even though HVAC units are not cheap I feel they gave me a fair price and are much more affordable than using the companies that advertise a lot.
Recently, our old home HVAC unit caught fire and was destroyed. I performed the traditional searches for trusted HVAC companies, including the better known players such as Lee Company, Air Environment Inc, Tim Neal & Company, and others. Something told me, however, to “request recommendations” on Facebook and from close friends. I am so happy I did! The name “Heritage Heating & Cooling” kept coming up over and over from neighbors and friends that had been using them all along!
I called Heritage and talked with Jeff, the company’s owner. Jeff came over at the appointed time, assessed my needs, provided a thorough overview of company offerings, and took all the time I needed to answer my numerous questions (and I had a bunch!). Jeff also provided a very detailed written estimate of all charges on the spot. In addition to lower prices, it just “felt right!”
On installation day, the Heritage installers showed up on time and ready to go. They were neat and professional in appearance, and very meticulous about not tracking anything from outside into my house. After friendly greetings, they quickly got to the installation and had me “up-and-running” in no time. They were also very neat in removing the old unit, minimizing any damage to my yard, and removing all traces of new-unit packing material and other trash upon completion. They even stuck around at the end to help me program my new thermostat and answer final questions.
In my 20+ years of living in Franklin, I’ve had many dealings with plumbing, electrical, and HVAC companies. There are “good ones” and “and “not so good ones!” Folks, “Heritage Heating & Air” is one of the good ones! I highly recommend them based on product & industry knowledge, price, and professionalism. Give them a try the next time you have HVAC needs. You’ll be glad you did!
Franklin TN Resident and Happy “Heritage “Heating & Air” Customer
We were extremely pleased with the service provided to us. We did not just have our system serviced but had a new unit placed. The timing of our unit quitting was during the extreme cold weather. They placed our new HVAC quickly. The price of our new unit was also competitive. We obtained bids from other companies for the same unit who were much higher. Steven Cox and Justin installed our new furnace. They were knowledgeable and professional. I cannot say enough about this company and I would highly recommend them!
Always great service. Have been using them for over 8 yrs. They always look for for the most cost effective way for any of your ac/heating and cooling needs.
I HIGHLY recommend Heritage Heating & Cooling. Over the last few months they have made two separate repairs on our home units. Great communication and response time! Josh was professional and courteous, and found the problem quickly. Jeff and his team are true professionals!
Our air conditioning went out during this brutal heat and the owner was very responsive. He came out immediately to asses our unit and was prompt in finding a solution. They tried every option to fix the unit before coming to the conclusion the unit needed replacing. I was confident they did everything they could to get the unit up and running prior to having to go to the cost of replacement. The technicians were very professional, informative, and prompt. Additionally, the owner answered any questions we had and was very informative on the process. I felt at ease and have now built a trusting relationship with them. And as for price... VERY REASONABLE! They did not nickel and dime us for all the trips out and various parts to try and fix the unit first. Fees are very competitive and reasonable along with great communication, customer service, and professionalism. Thank you, Heritage!
Heritage Heating And Cooling did an amazing job. They treated me like family and got my home cooling system working within a day. Jeff and his team are the best.
I strongly recommend Heritage Heating and Cooling! Jeff Parks and his team were incredibly responsive. They sent someone out to take a look at our issue in 30 minutes of my initial phone call. The team was detailed in explaining the issues and honest about my options. They worked with me on price to replace our three ton HVAC and were able to install a new system the next day. A team of four people worked quickly and efficiently and stayed to ensure everything was working properly with both my heating and cooling.
Incredibly fast turn around time from the initial call for service to completion of the job. Josh was prompt, courteous and communicated each step clearly and quickly. I'll continue to use Heritage for all my HVAC needs. Very satisfied customer.
Big things come in small packages! Jeff and his team aren’t the biggest gig in town but their customer service is outstanding. A different company was giving me some issues with locking caps so I turned to Jeff for some help and advice and he came through big time.
Jeff Parks and his crew are great to work with. Very professional all around. His crew walked me through setting up my new thermostats and ensured that everything was in place and working properly before they left the property. Great warranty options. We had a multi-stage Amana unit installed and purchased the additional warranty. Highly recommended!!
I'm a big fan of Heritage. They installed a new HVAC system for us last year and did a great job, and the guys that came out helped us diagnose a major issue with our other unit caused by former owners. Just today, during the cold snap in Nashville, Josh and Justin came out to help figure out why my condensation pump wasn't draining. It was a simple fix but they were professional, thorough, and super nice about everything. It's also great to be able to personally text the owner, Jeff, about getting service. Overall, this is a great company and I definitely recommend them to everyone on my street.
Great experience with Heritage. They were all very professional and non-preasuring during the entire process. They did not try to upsell and even told me to get other quotes to make sure I was getting a good price. Quality work and a decent price. Highly recommend Heritage.
Our experience with Heritage has been top-notch in responsiveness, skill, and professionalism. They've earned our trust and continued business.
We're very pleased with the Trane unit that Heritage installed. We shopped around a bit but felt like Heritage had a good price and a reputation of being honest and fair.
Spoke with the owner Mr. Parks briefly and he walked us through the process. He was able to send a team out to the house the very next day.
Would strongly recommend Heritage to anyone needing HVAC work.
Very knowledgeable and trustworthy people. They have replaced our downstairs HVAC unit and had the lowest quote. Also when we have problems with our aging unit upstairs they are very quick to respond and fix the problem. We won't go to anyone else from now on with heating/air issues!
Jeff and the team are great. They are very friendly and willing do do whatever is necessary to make you comfortable. Jeff is truly committed to customer service and gave us the best guidance and kept our budget in mind. Today it was near 100 and my old unit would struggle to keep the house at 78 where my new unit easily keeps it at 74. Thanks Jeff and team You can trust them. FYI, being able to text Jeff was also very helpful. You get the personal attention that you generally don't get from this industry.
Steven was very helpful and fast, and the price to get our HVAC services was extremely reasonable. I highly recommend Heritage!
We have a 15 month old at home and couldn't run our A/C because the drain was clogged and started leaking into the ceiling. Chase from Heritage came out and was able to get everything corrected in a short amount of time. He was very personable and professional. I would highly recommend Heritage and specifically Chase.
I have been using Heritage Heating and Cooling for over ten years for both personal and business properties. Jeff and his team have always been extremely responsive to our HVAC needs (which are generally never at a convenient time!) and move quickly to solve whatever the issue may be. They have serviced equipment for me, and I have purchased new HVAC systems that they installed. Jeff has always been fair and has tried to save me money whenever possible. They are - On time. On budget. Polite. Great attitudes. They don't trash the property - to the contrary; very dialed into not making a mess and cleaning up after themselves. Nobody likes having to fix HVAC problems, but when it's time...I appreciate knowing Jeff Parks / Heritage Heating and Cooling will treat me fairly!
I chose heritage based on the ratings here. I was NOT disappointed y'all! I told them that I was pregnant with a toddler and teen and our house was close to 85 degrees once it went out. He had Justin out within the hour who was able to get it running again in less than 30 minutes! He was efficient, courteous (thank you for taking off your shoes!!), thorough and very knowledgeable as he provided helpful tips for the future. I will be recommending to all of my friends!
I've been doing business with Heritage for almost 10 years. You won't find a more helpful, professional, and trustworthy team. Josh did an outstanding job when installing my new AC compressor and even took time to clean up a wiring mess that I had created while trimming too close to the outside units. I highly recommend Jeff (owner), Josh, and the rest of the team at Heritage.
Extremely accommodating and trustworthy company. Replaced my 21 year old HVAC unit while working through my schedule, difficult access to my yard, and very hot weather. I'll use Heritage in the future and recommend them to anyone I can.
Jeff & Josh provided outstanding service. Both were very helpful, knowledgeable, and most importantly HONEST. They turned around and had a new unit ordered and installed the next day. I really appreciate the speed and ease of working with this company. Both were highly accessible, and prompt in all dealings. The installation was done professionally, accurately, and done well. Thanks again guys. Highly recommended!
Heritage and came and serviced all 3 - 8 year old HVAC systems and we have been extremely pleased with their prompt service, detailed explanations and very reasonable priced repairs. We will NEVER use anyone but them. They are awesome to deal with!!
I called Heritage when the company that I had scheduled cancelled out on me. Jeff was able to come out the next morning (Saturday) and figure out what was wrong. It turned out that I had shorted the wires to the thermostat myself when I was drilling holes to install a new thermostat. He showed me what to do so I could fix it myself and didn't charge me a dime. It's a blessing to find a company that is as customer-friendly as Heritage Heating & Cooling. I will definitely use Heritage for my future Heating and Cooling needs and will recommend Heritage to my friends and family. Thanks for the great service!!!
Heritage has continued to impress me over the years! I most recently got in touch with Jeff about servicing our AC units in our home. He was able to come out the same day, even though I called late in the afternoon! He repaired both units and we are enjoying nice cold air again! Jeff is always very courteous, respectful of our time and affordable. I will continue to recommend Heritage to all family and friends.
I am a senior and did not know who to call when my air went out. I called a friend who referred me to Heritage. I texted them at night and Jeff responded quickly and set an appointment for the next morning. He found my unit completely out of Freon, suspecting a nail may have been shot through my wall and into the line since siding work was being done at the time my unit went out. The service tech worked with the siding contractor to cut out the wall and low and behold he was correct. Heritage quickly found and repaired the hole while the contractor was able to finish his siding. Everything is fine now and I did not get charged a whole lot too. I am glad I called Heritage and will recommend them to our Brentwood community. Finally, I feel like Heritage showed a lot of respect by working with the contractor and keeping peace through a tough situation.